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+44 7704412246

Privacy and Cookie Policy

Last Updated: 07/10/2024

Welcome to the Friendlyecofireplaces online store. We are committed to protecting your privacy
and ensuring that your personal information is handled in a safe and responsible manner. This
Privacy and Cookie Policy outlines how we collect, use, and protect your information when you visit
our website or make a purchase.

1. Information We Collect
We collect various types of information in connection with the services we provide:

  • Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, billing address, shipping
    address, phone number, and payment information.

2.How We Use Your Information
We use your information for the following purposes:

  • Order Processing: To process and fulfil your orders, including sending confirmation emails
    and delivery updates.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Personalization: To enhance your shopping experience by personalizing content and
    recommendations.
  • Website Improvement: To analyse how our website is used and to improve our services and
    user experience.

3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:

  • Consent: Where you have provided consent for us to process your personal information for
    specific purposes.
  • Contractual Necessity: When processing is necessary for the performance of a contract with
    you.
  • Legal Obligation: To comply with legal obligations.
  • Legitimate Interests: For our legitimate interests, provided that your rights and interests do
    not override those interests.

4. Sharing Your Information
We may share your information with:

  • Service Providers: Third-party companies that assist us in operating our website, conducting
    our business, or servicing you (e.g., payment processors, shipping companies).
  • Compliance: Authorities or regulators if we are required to do so by law or to protect our
    rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of ourassets.

    5. Your Rights
    You have the following rights regarding your personal data:

    • Access: The right to request access to the personal data we hold about you.
    • Rectification: The right to request correction of inaccurate or incomplete data.
    • Erasure: The right to request deletion of your personal data.
    • Restriction: The right to request restriction of processing your personal data.
    • Data Portability: The right to request a copy of your personal data in a structured,
      commonly used format.
    • Withdraw Consent: The right to withdraw consent for processing your data at any time.
      To exercise your rights, please contact us using the contact details below.

    6. Cookies
    What Are Cookies? Cookies are small text files placed on your device when you visit a website. They
    help us enhance your experience on our site.
    Types of Cookies We Use:

    • Essential Cookies: These cookies are necessary for the website to function properly.
    • Performance Cookies: These cookies help us understand how visitors interact with our
      website.
    • Functionality Cookies: These cookies allow us to remember your preferences and improve
      your experience.
    • Targeting Cookies: These cookies may be used to deliver relevant advertisements to you.

    Managing Cookies: You can manage cookie preferences through your browser settings. Please note
    that disabling cookies may affect your experience on our website.

    6. Data Security
    We implement appropriate technical and organizational measures to protect your personal data
    from unauthorized access, loss, or misuse. However, no method of transmission over the internet or
    method of electronic storage is 100% secure.

    7. Changes to This Policy
    We may update this Privacy and Cookie Policy from time to time. We will notify you of any
    significant changes by posting a notice on our website. We encourage you to review this policy
    periodically for any updates.

    8. Contact Us
    If you have any questions or concerns about this Privacy and Cookie Policy, or if you wish to exercise
    your rights regarding your personal data, please contact us at:

    Friendlyecofireplaces

    • Email: friendlyecofireplaces@gmail.com
    • Phone: +447704412246
    • Address: 17 Diamond Jubilee Way, New Edlington, Doncaster, DN12 1DU United Kingdom

    Thank you for choosing FriendlyEcoFireplaces!